מדיניות פרטיות

Privacy Notice

Last updated: July 6, 2026

BTC 2021 Co., Ltd., located at 1000/4 Sukhumvit 55 Alley (Thong Lo),
Khlong Tan Nuea, Watthana, Bangkok, Thailand
(the “Company,” “BTC,” “we,” “us,” or “our”) respects the privacy of users of the
Lametayel Vietnam website and our travel-related services.

This Privacy Notice explains how we collect, use, store, process, disclose, and protect
personal data in connection with your use of our website, inquiry forms, chat, booking services,
payment processes, customer support, marketing communications, and any other service we provide.

This Notice is intended to comply with applicable data protection laws, including Thailand’s
Personal Data Protection Act B.E. 2562 (PDPA), where applicable.

1. Scope of this Notice

This Notice applies to anyone who uses our website, contacts us, submits an inquiry, receives
a travel proposal, books services, participates in marketing activities, or otherwise provides
personal data to us.

In providing our services, we may work with travel suppliers, hotels, airlines, payment processors,
technology providers, CRM systems, marketing platforms, business partners, and affiliated companies.
These parties may act as our data processors or as independent controllers depending on the circumstances.

2. Personal Data We May Collect

We may collect personal data as necessary for the relevant service, including:

• Identification data: given name, family name, date of birth, age, gender, nationality, ID number, passport details, signature, and identity documents where required.
• Contact data: phone number, email address, home address, and other contact details.
• Booking and service data: travel destination, travel dates, passenger details, preferences, hotels, flights, activities, transfers, special requests, booking history, and customer support records.
• Payment and financial data: payment method, transaction details, invoices, payment confirmations, refunds, and information required to process or verify payments. We do not store full credit card details unless required and permitted by law and subject to appropriate security safeguards.
• Technical and usage data: IP address, browser type, device type, operating system, device identifiers, pages viewed, time spent on the website, traffic source, website activity, technical errors, and other usage data.
• Communication data: messages, chat content, phone calls, lead forms, emails, WhatsApp messages, support requests, feedback, and survey responses.
• Marketing data: content preferences, interests, campaign interactions, newsletter registration, message opens, link clicks, and opt-out requests.

3. Sensitive Personal Data

In certain cases, we may receive sensitive personal data, such as health or medical information
needed to accommodate travel requests, special assistance, insurance, mobility limitations,
dietary needs, or other special requirements. Such data will be collected and processed only where
necessary, subject to explicit consent where required and in accordance with applicable law.

4. Sources of Personal Data

We may collect personal data from the following sources:

• Information you provide directly through the website, phone, chat, email, WhatsApp, inquiry forms, or customer service interactions.
• Information collected automatically through Cookies, pixels, analytics tools, and similar technologies.
• Information from travel suppliers, business partners, affiliated companies, payment systems, CRM platforms, marketing systems, and service providers involved in delivering our services.
• Information from public sources or third parties where permitted by law and necessary for the relevant service.

5. Purposes of Processing

We may use personal data for the following purposes:

• Responding to inquiries, providing quotations, planning trips, and offering travel consultation.
• Managing and confirming bookings for hotels, flights, activities, transfers, holiday packages, and related services.
• Contacting you regarding service updates, coordination, changes, cancellations, payments, and support.
• Managing payments, invoices, refunds, accounting, tax, and reporting obligations.
• Information security, fraud prevention, misuse detection, troubleshooting, and maintaining website and system functionality.
• Improving our website, services, user experience, content, offers, and internal systems.
• Statistical analysis, performance measurement, operational control, internal research, and business decision-making.
• Sending updates, offers, promotions, travel content, and direct marketing, subject to your consent and your right to opt out.
• Complying with legal obligations, court orders, regulatory requirements, and protecting the rights of the Company, users, or third parties.

6. Legal Basis for Processing

We process personal data based on one or more applicable legal bases, including performance of a contract
or pre-contractual steps at your request, consent, legal obligation, legitimate interests, protection of life,
body, or health, and other lawful grounds recognized under applicable law.

7. Cookies and Similar Technologies

Our website uses Cookies, pixels, tags, advertising identifiers, and similar technologies to operate the website,
enhance security, remember preferences, measure usage, analyze traffic, personalize content, and support advertising.

Cookies used on the website may include:

• Essential Cookies: required for secure and proper website operation.
• Analytics Cookies: help us measure website usage and improve services.
• Marketing Cookies: used to deliver relevant advertising, measure campaigns, and tailor offers.
• Third-party Cookies: for example, tools provided by Google, Meta/Facebook, advertising platforms, analytics tools, chat systems, or other external services.

You can block or delete Cookies through your browser settings. However, blocking Cookies may affect certain
website features and your user experience.

8. Disclosure to Third Parties

We do not disclose personal data to third parties except where necessary for our services, permitted by law,
based on your consent, or required to protect our rights. Personal data may be disclosed to:

• Travel suppliers, hotels, airlines, activity operators, transfer companies, and local or international service providers.
• Payment processors, banks, credit card companies, payment providers, and financial systems.
• Technology, hosting, information security, CRM, chat, mailing, advertising, analytics, and customer support providers.
• Affiliated companies and business partners of BTC, where necessary to provide or improve the services.
• Competent authorities, courts, enforcement bodies, legal advisers, accountants, or other parties where required by law or for legal protection.
• A third party in connection with a merger, sale, transfer of business, restructuring, or asset transfer, subject to appropriate confidentiality and data protection commitments.

9. International Transfers

Because we provide international travel services, personal data may be transferred to or processed outside Thailand,
including in countries where travel suppliers, technology providers, cloud services, payment companies, or business
partners are located. Where required, we will take steps to ensure appropriate safeguards for such transfers in accordance
with applicable law.

10. Data Security

We implement reasonable physical, technical, and organizational measures to protect personal data against unauthorized
access, misuse, alteration, loss, disclosure, or destruction. Access to personal data is limited to employees, service
providers, and representatives who need it for their role and who are required to maintain confidentiality.

However, no online system is completely immune to security risks, and we cannot guarantee absolute security in every situation.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including providing
services, managing customer relationships, complying with legal, accounting, and regulatory obligations, handling disputes,
preventing fraud, enforcing agreements, and protecting legal rights. When personal data is no longer required, we will take
steps to delete, anonymize, or restrict access to it in accordance with our procedures and applicable law.

12. Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• The right to be informed about how your data is processed.
• The right to access and obtain a copy of your personal data.
• The right to request correction of inaccurate, incomplete, or outdated data.
• The right to request deletion, destruction, or anonymization of data in circumstances provided by law.
• The right to request restriction of processing.
• The right to object to processing, including direct marketing.
• The right to data portability where applicable and technically feasible.
• The right to withdraw consent, without affecting processing carried out before withdrawal.
• The right to lodge a complaint with the competent authority, where such right is available under applicable law.

To exercise your rights, please contact us using the details below. We may request additional information to verify your
identity and process your request securely.

13. Marketing Communications and Opt-Out

Subject to your consent and applicable law, we may send you information about services, promotions, holiday packages,
updates, content, and offers that may interest you. You may opt out of marketing communications at any time using the
unsubscribe link in the message, by contacting us, or through any other method provided in the communication.

Opting out of marketing communications does not prevent us from sending service, operational, booking, payment, security,
or legal notices.

14. Links to Third-Party Websites

Our website may contain links to external websites, services, or resources that are not operated by the Company. We are not
responsible for the privacy practices, security, or content of such third-party websites. We recommend reviewing their privacy
notices before providing personal data.

15. Changes to this Privacy Notice

We may update this Notice from time to time. The updated version will be published on our website and will take effect upon
publication unless otherwise stated. Where a material change affects your rights, we will provide appropriate notice in accordance
with applicable law.

16. Governing Law and Jurisdiction

This Privacy Notice is governed by the laws of Thailand. The competent courts in Bangkok, Thailand shall have exclusive jurisdiction
over matters arising from this Notice, the website, or the services, unless mandatory applicable law provides otherwise.

17. Contact Details

For privacy questions, access requests, correction, deletion, objection, opt-out, or other data protection requests, please contact us:

BTC 2021 Co., Ltd.
1000/4 Sukhumvit 55 Alley (Thong Lo),
Khlong Tan Nuea, Watthana District,
Bangkok, Thailand
Email: order@lametayel-thailand.com
Phone: *8880